Patient Access Representative - Pulmonary

Saint Luke's; Overland Park (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

Saint Luke's South Hospital in Overland Park, KS is seeking a Patient Access Representative to interview patients, collect demographic and financial information, verify insurance eligibility and benefits, and assist with billing and collections. The role emphasizes quality service and accurate data entry in a fast-paced setting.

Responsibilities include answering registration questions, delivering strong customer service, and meeting productivity goals across centralized patient access locations.

Qualifications

• Experience with insurance terminology and medical billing processes.
• Ability to verify patient insurance eligibility and benefits.
• Excellent communication and customer service skills.

Responsibilities

• Conduct professional patient interviews to collect demographic, financial, and biographical information.
• Understand insurance terminology and verify eligibility to bill payors.
• Complete payment transactions and offer payment plans or credits when appropriate.
• Maintain accurate data entry and support a fast-paced workflow.

Skills

Customer service

Multitasking

Critical thinking

Computer skills

Tools

Payment processing software

Registration systems

Job description

Saint Luke's South Hospital | 12300 Metcalf Ave | Overland Park | KS

Full time

JobReq0061613

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.

• Able to answer basic registration questions with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

In Centralized Patient Access:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.

• Ability to perform Registration in at least one location.

• Consistently scores a minimum of 92% on a customer service review.

• Productivity goals met where applicable.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:

http://www.saintlukeskc.org/about-saint-lukes