Patient Access Representative - Pulmonary

SLMG Saint Luke's Physician Group, Inc.; Kansas City (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

Saint Luke's Health System in Kansas City, MO is seeking a Patient Access Representative for the Pulmonary Clinic. You will be the first contact for patients, collecting demographic, financial, and insurance information while delivering an exceptional patient experience.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced healthcare setting; familiarity with electronic health records and registration workflows is a plus.

Qualifications

• Strong customer service and communication abilities.
• Accurate data collection and entry.
• Familiarity with registration and scheduling workflows.

Responsibilities

• Conduct patient interviews to collect demographic, financial, and biographical information.
• Verify patient insurance eligibility and benefits.
• Gather and document information necessary for accurate billing and reimbursement.
• Maintain compliance with federal and state patient registration regulations.
• Collect patient payments using professional communication and negotiation techniques.
• Provide information about financial resources, including payment plans.
• Deliver exceptional customer service while ensuring accurate registration.
• Enter and maintain patient information within electronic systems.
• Support efficient workflow and departmental productivity standards.

Skills

Customer service

Communication skills

Data entry

Computer proficiency

Critical thinking

Multitasking

Attention to detail

Job description

Job Description Patient Access Representative - Pulmonary Clinic

Join Our Team as a Patient Access Representative in our Pulmonary Clinic! We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Conduct professional patient interviews to obtain demographic, financial, and biographical information
• Verify patient insurance eligibility and confirm benefit coverage
• Gather and document information necessary for accurate billing and reimbursement
• Maintain compliance with federal and state regulations related to patient registration and data collection
• Collect patient payments using professional communication and negotiating techniques
• Provide information regarding available financial resources, including payment plans and lines of credit
• Deliver exceptional customer service while ensuring registration accuracy and efficiency
• Accurately enter and maintain patient information within electronic systems
• Support efficient workflow and departmental productivity standards

What We're Looking For

• Strong customer service and communication skills
• Ability to answer registration-related questions with minimal supervision
• Excellent attention to detail and organizational skills
• Strong computer proficiency and data entry accuracy
• Critical thinking and problem-solving abilities
• Ability to multitask and thrive in a fast-paced healthcare setting

Centralized Patient Access Expectations

• Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership
• Demonstrate proficiency in registration processes for at least one assigned location
• Consistently maintain a minimum customer service review score of 92%
• Meet productivity and performance goals as applicable

Why Join Us

• Work in a specialized Pulmonary Clinic caring for patients throughout their healthcare journey
• Be part of a team dedicated to delivering outstanding patient experiences
• Develop expertise in healthcare registration, insurance verification, and patient financial services
• Enjoy a collaborative, patient-centered work environment

Job Requirements

Applicable Experience: Less than 1 year

Job Details

Full Time Day (United States of America) Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Find out more about what Saint Luke's offers: http://www.saintlukeskc.org/about-saint-lukes