Pulmonary Clinic: Patient Access Coordinator

Saint Luke's Limited; Kansas City (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

Saint Luke's Health System in Kansas City, MO is seeking a Patient Access Representative for the Pulmonary Clinic. You will be the first contact for patients, collecting demographic, financial, and insurance information while delivering an exceptional patient experience.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced healthcare setting; familiarity with electronic health records and registration workflows is a plus.

Qualifications

• Strong customer service and communication abilities.
• Accurate data collection and entry.
• Familiarity with registration and scheduling workflows.

Responsibilities

• Conduct patient interviews to collect demographic, financial, and biographical information.
• Verify patient insurance eligibility and benefits.
• Gather and document information necessary for accurate billing and reimbursement.
• Maintain compliance with federal and state patient registration regulations.
• Collect patient payments using professional communication and negotiation techniques.
• Provide information about financial resources, including payment plans.
• Deliver exceptional customer service while ensuring accurate registration.
• Enter and maintain patient information within electronic systems.
• Support efficient workflow and departmental productivity standards.

Skills

Customer service

Communication skills

Data entry

Computer proficiency

Critical thinking

Multitasking

Attention to detail

Job description

Saint Luke's Health System in Kansas City, MO is seeking a Patient Access Representative for the Pulmonary Clinic. You will be the first contact for patients, collecting demographic, financial, and insurance information while delivering an exceptional patient experience.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced healthcare setting; familiarity with electronic health records and registration workflows is a plus.