Patient Access Representative - Pulmonary

Saint Luke's Limited; Overland Park (KS); On-site; USD 25,000 - 30,000; Full time

Job summary

Saint Luke’s Health System seeks a Patient Access Representative to conduct patient interviews, gather demographic and financial information, and verify insurance eligibility. The role focuses on accurate data collection to support billing and compliance, while delivering quality customer service in a fast-paced environment.

The position is full-time, daytime hours, located in Kansas. Strong computer skills and the ability to multitask are essential to meet productivity goals and ensure smooth

Qualifications

• Strong computer skills and critical thinking required.
• Ability to multitask in a fast-paced work environment.
• Excellent customer service and communication abilities.

Responsibilities

• Conduct professional patient interviews collecting demographic, financial, and biographical information.
• Verify patient insurance eligibility and benefits; assist with billing/payment collection.
• Provide high-quality customer service and manage workflow with minimal supervision.

Skills

Computer skills

Critical thinking

Multitasking

Customer service

Job description

Job Description This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. In Centralized Patient Access: Achieves quality score for career ladder level I as determined by Patient Access Leadership. Ability to perform Registration in at least one location. Consistently scores a minimum of 92% on a customer service review. Productivity goals met where applicable.

Job Requirements Applicable Experience: Less than 1 year

Job Details Full Time Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes