Patient Access Representative - Pulmonary

Saint Luke's; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke’s Health System in Kansas City, MO, is seeking a Patient Access Representative for our Pulmonary Clinic. You will be the first contact for patients, collecting demographic, financial, and insurance information while delivering an exceptional patient experience.

Strong computer skills and the ability to multitask in a fast-paced healthcare setting are essential. Responsibilities include verifying insurance, gathering data for billing, and assisting patients with payments and financial

Qualifications

• Experience with patient registration and data collection is preferred.
• Ability to verify insurance eligibility and benefits.
• Strong communication and organizational skills are required.

Responsibilities

• Conduct professional patient interviews to obtain demographic and biographical information.
• Verify patient insurance eligibility and confirm benefit coverage.
• Gather information for accurate billing and reimbursement.
• Maintain compliance with regulations related to patient registration and data collection.
• Collect patient payments using professional communication and negotiation.
• Provide information on financial resources including payment plans and credit options.
• Deliver exceptional customer service while ensuring accurate registration.
• Enter and maintain patient information in electronic systems.
• Support efficient workflow and departmental productivity.

Skills

Customer service

Communication skills

Attention to detail

Data entry accuracy

Critical thinking

Multitasking

Healthcare setting experience

Tools

EHR systems

Billing software

Job description

Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Full time

JobReq0061135

Job Description

Patient Access Representative - Pulmonary Clinic

Join Our Team as a Patient Access Representative in our Pulmonary Clinic!

We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.

Responsibilities Include:

• Conduct professional patient interviews to obtain demographic, financial, and biographical information
• Verify patient insurance eligibility and confirm benefit coverage
• Gather and document information necessary for accurate billing and reimbursement
• Maintain compliance with federal and state regulations related to patient registration and data collection
• Collect patient payments using professional communication and negotiating techniques
• Provide information regarding available financial resources, including payment plans and lines of credit
• Deliver exceptional customer service while ensuring registration accuracy and efficiency
• Accurately enter and maintain patient information within electronic systems
• Support efficient workflow and departmental productivity standards

What We're Looking For:

• Strong customer service and communication skills
• Ability to answer registration-related questions with minimal supervision
• Excellent attention to detail and organizational skills
• Strong computer proficiency and data entry accuracy
• Critical thinking and problem solving abilities
• Ability to multitask and thrive in a fast-paced healthcare setting

Centralized Patient Access Expectations:

• Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership
• Demonstrate proficiency in registration processes for at least one assigned location
• Consistently maintain a minimum customer service review score of 92%
• Meet productivity and performance goals as applicable

Why Join Us?

• Work in a specialized Pulmonary Clinic caring for patients throughout their healthcare journey
• Be part of a team dedicated to delivering outstanding patient experiences
• Develop expertise in healthcare registration, insurance verification, and patient financial services
• Enjoy a collaborative, patient-centered work environment

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:

http://www.saintlukeskc.org/about-saint-lukes

Are you interested in staying up to date on openings at Saint Luke’s Health System? Simply sign up for job alerts at https://careers.saintlukeskc.org/job-alerts When we have opportunities that meet your interests, you will receive an email with the job details.