Patient Access Representative - Specialty Clinics

Geisinger; Tunkhannock (Wyoming County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Full benefits (health, dental, vision) starting on day one.

401(k) plan with automatic contributions.

Generous PTO accruing quickly.

Tuition reimbursement up to $5,000 per year.

Family-friendly support programs.

Job summary

Geisinger is looking for a front line support specialist in Tunkhannock, Wyoming County. You will manage patient registrations, aid in the check‑out process, and maintain productivity in a fast-paced environment.

The ideal candidate has a High School Diploma and excels in communication and customer service. This role offers full benefits including health and dental plans from day one, making it a great opportunity for those looking to grow in the healthcare field.

Qualifications

• Minimum of one year related work experience preferred.

Responsibilities

• Greets and registers incoming patients.
• Checks patients in for appointments and verifies demographics.
• Monitors patient wait times and communicates changes.
• Processes multi-channel messages related to appointments and referrals.
• Abides by organizational and HIPAA guidelines.

Skills

Clerical I

Communication

Customer Service

Office Politics and Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Location and Working Hours

Geisinger Multi-Specialty Tunkhannock. Shift: Days (United States of America). Scheduled weekly hours: 40. Worker type: Regular. Exemption status: No.

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner.

Responsibilities

• Greets and registers incoming patients, supports patient check‑out process and schedules future appointments.
• Checks patients in for appointments, verifies demographics, ensures check‑in procedures are completed.
• Monitors patient wait times and communicates changes to patients.
• Reads and interprets insurance responses and assigns primary, secondary, tertiary insurance per encounter.
• Provides necessary disclosure and privacy information, obtains legal and financial signatures.
• Communicates financial obligations and collects fees at time of service as appropriate.
• Completes regulatory forms and schedules any necessary follow‑up appointments.
• Processes multi‑channel messages related to appointments, referrals, prescriptions, complaints.
• Notifies patients or guarantors of anticipated financial responsibility and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and rights.
• Works independently with work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance expectations.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre‑certifications at the time of encounter.
• Maintains patient recall and reschedule lists.

Education and Experience

• High School Diploma or Equivalent (GED) – required.
• Minimum of one year related work experience – preferred.

Certifications & Licenses

None specified.

Skills

• Clerical I
• Communication
• Customer Service
• Office Politics and Confidentiality

Benefits

• Full benefits (health, dental, vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans: HSA, FSA.
• Company‑paid life, short‑term disability, long‑term disability coverage.
• 401(k) plan with automatic Geisinger contributions.
• Generous PTO accruing quickly.
• Up to $5,000 tuition reimbursement per calendar year.
• MyHealth Rewards wellness program.
• Family‑friendly support: adoption, fertility assistance, parental leave, military leave, backup care membership.
• EAP: childcare, eldercare, pet care, legal guidance, mental health, work‑life support.
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft protection, universal life, pet and legal insurance.

Equal Employment Opportunity Statement

Geisinger is an affirmative action, equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.