Patient Access Representative - Specialty Clinics

Geisinger; United States; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) plan with contributions

Generous paid time off

Tuition reimbursement

Job summary

Geisinger is seeking a front line support staff member for its Multi-Specialty Clinic. This role involves greeting and registering patients, verifying insurance details, and ensuring a smooth check-out process. Candidates should have a high school diploma and at least one year of related experience. Full benefits start on day one.

Additional perks include tuition reimbursement, generous paid time off, and health insurance. Join Geisinger to be part of a supportive healthcare team.

Qualifications

• Minimum of 1 year of related work experience preferred.

Responsibilities

• Check patients in for appointments and verify demographics.
• Communicate financial obligations to patients and collect fees.
• Schedule necessary follow-up appointments.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Location: Geisinger Multi‑Specialty Clinic Olive Street

Shift: Days (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check‑in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient’s visit by scheduling any necessary follow‑up appointments to include any specialty or ancillary services as possible.
• Processes multi‑channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance expectations.
• Must maintain a high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre‑certifications at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details

Benefits of Working at Geisinger

• Full benefits (health, dental and vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage.
• 401(k) plan with automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows you to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, and pet care. Access free legal guidance, mental health visits, work‑life support, digital self‑help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Education, Experience, Certifications and Skills

• Education: High School Diploma or Equivalent (GED) – Required.
• Experience: Minimum of 1 year of related work experience – Preferred.
• Certification(s) and License(s): None required.
• Skills: Clerical I, Communication, Customer Service, Office Politics and Confidentiality.

Equal Opportunity Statement

Geisinger is an affirmative action, equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.