Patient Access Representative - Per Diem

Geisinger; Lewisburg (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with automatic Geisinger contributions

Free Care.com membership

Employee Assistance Program (EAP)

MyHealth Rewards wellness program

Job summary

Geisinger is looking for a dedicated front line support staff member for their Lewisburg location. In this role, you will be responsible for coordinating office activities, checking patients in for appointments, and ensuring the efficient flow of patient information.

The ideal candidate should have a High School Diploma or Equivalent (GED) and preferably at least one year of related experience. Strong communication and customer service skills are essential for success in this role.

Qualifications

• Minimum of 1 year related work experience (preferred).

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Ensure all check‑in procedures are completed and monitor patient wait times.
• Read and interpret insurance responses.
• Communicate financial obligations to patients and collect fees at the time of service.
• Accurately perform medical record maintenance and releases.

Skills

Clerical I

Communication

Customer Service

Office Politics and Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Location: Geisinger Primary Care Lewisburg

Shift: Days (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary

Responsible for front line support to the department, coordinating and performing front line office activities efficiently.

Job Duties

• Check patients in for appointments and accurately verify demographics.
• Ensure all check‑in procedures are completed and monitor patient wait times, communicating changes as necessary.
• Read and interpret insurance responses.
• Apply insurance guidelines to assign primary, secondary, and tertiary insurance per encounter.
• Provide required disclosure and privacy information and obtain legal and financial signatures.
• Communicate financial obligations to patients and collect fees at the time of service.
• Complete necessary regulatory forms with patients.
• Schedule follow‑up appointments, including specialty or ancillary services, as appropriate.
• Process multi‑channel messages regarding appointments, referrals, prescriptions, and complaints.
• Notify patients or guarantors of anticipated copays, deductibles, or coinsurance and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Work independently through queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Maintain a high regard for confidentiality.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications at the time of encounter.
• Properly maintain patient recall and reschedule lists.
• Perform work in an office environment.
• Accountable for satisfying all job‑specific obligations and complying with all organization policies and procedures.

Position Details

Hours: between 6:45 a.m. and 7:00 p.m., rotational.

Benefits of Working at Geisinger

• 401(k) plan with automatic Geisinger contributions
• Free Care.com membership with discounted backup care for loved ones
• Employee Assistance Program (EAP) offering childcare, eldercare, pet care referrals, legal guidance, mental health visits, work‑life support, and digital self‑help tools
• MyHealth Rewards wellness program to improve health

Education

High School Diploma or Equivalent (GED) – required.

Experience

Minimum of 1 year related work experience (preferred).

Skills

• Clerical I
• Communication
• Customer Service
• Office Politics and Confidentiality

EEO Statement

We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.