Patient Access Representative - Primary Care

Saint Luke's; Lincoln (NE); On-site; USD 34,000 - 48,000; Full time

Job summary

Saint Luke's in Lincoln, United States, is seeking a Patient Access Representative to interview patients, collect demographic, financial, and biographical information, and verify insurance eligibility. You will understand insurance terminology and gather data to bill payors accurately while offering options such as payment plans when needed.

This role requires strong computer and critical thinking skills and the ability to multitask in a fast-paced environment, delivering quality service with

Qualifications

• Understand insurance terminology and verify insurance eligibility.
• Obtain demographic, financial, and biographical information from patients.
• Collect information to bill payors and direct to financial resources when needed.
• Strong computer and critical thinking skills; ability to multitask in a fast-paced environment.

Responsibilities

• Able to answer basic registration questions with minimal support.
• Participates in timely efficient workflow.

Skills

Strong computer skills

Critical thinking

Multitasking

Registration questions

Job description

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.

• Able to answer basic registration questions with minimal support.
• Participates in timely efficient workflow.