Patient Access Representative - Primary Care

saintlukes; Lincoln (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

Saint Luke's in Lincoln, NE is seeking a Patient Access Representative to interview patients, collect demographic and financial information, verify insurance eligibility, and explain benefits.

You will complete payments using professional negotiation techniques, refer patients to financial resources, and maintain quality customer service in a fast-paced environment.

Strong computer skills and the ability to multitask are required to succeed in this role.

Qualifications

• Less than 1 year of applicable experience.
• Experience with patient registration and insurance verification preferred.
• Excellent customer service skills.

Responsibilities

• Conduct professional patient interviews to collect demographic, financial, and biographical information.
• Explain insurance terminology and assist with eligibility and benefits verification.
• Complete payment transactions and refer to financial resources as needed.

Skills

Strong computer skills

Critical thinking

Multitasking

Customer service

Job description

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.

Able to answer basic registration questions with minimal support.

Demonstrates quality customer service.

Participates in timely efficient workflow.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)