Patient Access Representative - Primary Care

Saint Luke's Health System; Lincoln (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

Saint Luke's Health System in Lincoln, NE is seeking a Patient Access Representative to conduct professional patient interviews and collect accurate demographic, financial, and biographical information. You will verify insurance eligibility, understand billing terminology, and help determine payor requirements with minimal supervision.

The role emphasizes quality customer service, strong computer skills, and the ability to multitask in a fast-paced environment while supporting timely workflow

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient computer skills and attention to detail.
• Ability to answer basic registration questions with minimal supervision.

Responsibilities

• Conduct professional patient interviews to collect demographic, financial, and biographical information.
• Verify patient insurance eligibility and confirm benefits eligibility.
• Gather information required to bill payors and collect payments as needed.
• Suggest payment plans or lines of credit and refer to financial resources when appropriate.
• Deliver quality customer service and maintain timely, efficient workflow.

Skills

Customer service

Multitasking

Critical thinking

Computer skills

Registration questions

Job description

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow.

Job Requirements

Applicable Experience: Less than 1 year

Job Details

Full Time Day (United States of America)

Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Find out more about what Saint Luke's offers: http://www.saintlukeskc.org/about-saint-lukes