Patient Access Representative

Saint Luke's; Lincoln (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Saint Luke's Lincoln is seeking a Patient Access Representative to conduct professional patient interviews and collect demographic, financial, and biographical information. The role requires understanding insurance terminology and gathering data to bill payors accurately while verifying eligibility and benefits.

You will complete payment transactions, negotiate arrangements, and refer patients to financial resources such as payment plans.

Qualifications

• Interview patients to collect demographics and biographical information.
• Verify insurance eligibility and understand insurance terminology.
• Assist with billing information and negotiate payment arrangements.
• Demonstrate strong computer skills, critical thinking, and multitasking in a fast-paced environment.

Responsibilities

• Conduct professional patient interviews to obtain demographic, financial, and biographical data.
• Explain benefits and collect information to facilitate billing to payors.
• Verify eligibility and confirm benefits in accordance with regulations.
• Offer referrals to financial resources and payment plans when needed.

Job description

Job Description
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verify patient insurance eligibility, confirm benefits eligibility, and gather statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our Patients and Guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.