Patient Access Representative, - Plainfield, IL

nshs; Plainfield (IL); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Career growth

Medical benefits

Tuition reimbursement

Free parking

Wellness plan

Health savings account

Retirement match

Paid time off

Community involvement

Job summary

nshs in Plainfield is seeking a Patient Access Representative to support efficient patient registrations, scheduling, and insurance verifications. This full-time role emphasizes a positive patient experience and accurate data handling in a hospital setting.

You will greet patients, collect demographics and insurance details in the hospital's electronic health records system, and coordinate appointments with clinical teams to ensure convenient scheduling.

Qualifications

• Associates Degree Health Administration required.
• Previous experience in patient access or healthcare administration preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during registration.
• Enter patient demographics and insurance info into the EHR system.
• Schedule patient appointments and coordinate with clinical departments.
• Verify patient contact information and appointment details.
• Verify insurance coverage and eligibility information.
• Collaborate with insurance providers and billing teams as needed.
• Explain registration, scheduling, and financial responsibilities to patients.
• Communicate clearly with patients to address questions.

Education

Associates Degree Health Administration

Tools

Electronic health records system

Job description

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative
• Location: Plainfield 24600 W 127th Street
• Full Time/Part Time: Full-Time
• Hours: Monday-Friday: 11:00 am - 7:30 pm
• Weekend: Every other weekend- Sat and Sun: 5:00 pm - 1:30 am
• Holidays: 2 Holidays per year
• Required Travel: If needed

A Brief Overview:

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need:

• Associates Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred. And
• Experience using patient registration and scheduling systems.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities