Patient Scheduling Representative- Warrenville, IL

Endeavor Health; Warrenville (IL); On-site; USD 56,993,000 - 82,638,000; Full time

Benefits offered by this job

Paid Time Off

Free Parking

Health Savings Account Options

Retirement Options with Company Match

Tuition Reimbursement

Wellness Program Savings Plan

Medical, Dental, and Vision options

Job summary

Endeavor Health in Warrenville, IL seeks a Patient Scheduling Representative I to manage appointment scheduling, pre-registration, and insurance verification in a fast-paced outpatient setting.

The role requires strong communication, attention to detail, and basic medical terminology knowledge. Training provided; full-time hours with regular shifts and some weekend coverage.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or healthcare experience required.
• Inbound call center experience preferred.

Responsibilities

• Schedule and register patient appointments from inbound phone queues.
• Provide exceptional customer service to promote positive patient experiences.
• Document information accurately and route encounters to correct location.

Skills

Verbal communication

Active listening

Attention to detail

Medical terminology

Microsoft Windows

Excel

Outlook

Telephony apps

Education

High School Diploma or GED

Tools

Epic Prelude

Cadence

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Scheduling Representative I
• Location: Warrenville, IL
• Full Time/Part Time: Full-Time
• Shift Schedule:
• Monday- Thursday: 9:00 am - 5:30 pm; Fridays: 8:30 am -5:00 pm
• Rotating Weekends: Sat: 9:00 am -1:00 pm
• Required Travel: No

What You Will Need

• Education:
  • High School Diploma or GED
• Experience:
  • 1 year of customer service experience or healthcare experience required.
  • Inbound Call Center experience preferred.
  • Experience with Epic Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) preferred.
• Skills:
  • Excellent verbal communication skills to convey information clearly and effectively. Active listening skills to understand patient needs and concerns.
  • Calm tense situations, solve problems to prevent escalation, and maintain a reassuring attitude with all customers, both external and internal.
  • Keen attention to detail to ensure accuracy in the information provided.
  • Knowledge of basic medical terminology.
  • Technical skills and proficiency in the use of basic computer skills, including Microsoft Windows, Excel, Outlook and telephony applications.

What You Will Do

• Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
• Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
• Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
• Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
• Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
• Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
• Communicate professionally and appropriately with all patients, physicians, and staff members.
• Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
• Collect information from patients and enter data into the electronic health record system (EPIC).
• Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
• Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
• Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
• Communicate any issues or questions to the Manager, Supervisor, or Lead.
• Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
• Verify order/referral information to ensure all orders are complete, containing the patient’s name, procedure, diagnosis, date, and doctor’s signature.
• Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
• Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
• Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
• May perform other duties as assigned.
• This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
• Prolonged sitting.

What you will need: Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities