Patient Access Representative II - Arlington Heights, IL

Endeavor-Health; Arlington Heights (IL); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Wellness Program

Job summary

Endeavor-Health in Arlington Heights, IL, is seeking a Patient Access Representative II to efficiently process registrations and schedule appointments. You will verify insurance coverage and assist in resolving complex eligibility scenarios while maintaining outstanding customer service.

The role requires effective communication, accurate data entry into the EHR, and collaboration with insurance and billing teams to support patient care and financial responsibilities.

Qualifications

• Associates Degree Health Administration preferred.
• Previous experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients during the registration process.
• Enter patient demographic and insurance information into the hospital's EHR system accurately.
• Schedule patient appointments across departments and services, coordinating with clinicians and patients.
• Verify patient insurance coverage and eligibility, ensuring accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist patients with understanding registration, scheduling, and payment options.
• Handle patient questions and escalations, resolving issues effectively.
• Identify opportunities to improve registration processes to enhance patient experience.

Education

Associate's Degree Health Administration

Job description

Hourly Pay Range:$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:Sign on bonus: N/APosition: Patient Access Representative IILocation: Arlington Heights, ILFull Time/Part Time: Full-TimeHours: Monday-Friday: 9:00 am - 5:30 pmRequired Travel: NoOne Saturday every six weeks: 9:00 am -1:00 pmA Brief Overview:The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.What you will do:Greet and assist patients in a courteous and professional manner during the registration process.Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.Assist with more complex registration scenarios and problem-solvingSchedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.Handle scheduling for specialized services and follow-up appointments.Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.Collaborate with insurance providers and billing teams to address insurance-related issues.Assist with resolving complex insurance verification cases.Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.Ensure clear and effective communication with patients to address their questions and concerns.Handle patient concerns and escalations, resolving issues effectively.Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.Help patients feel comfortable and informed during the registration and scheduling process.Assist in identifying process improvements to enhance patient experience.What you will need:Associates Degree Health Administration PreferredPrevious experience in patient access, healthcare administration, or a related field is required.Benefits:Career Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, and Vision optionsTuition ReimbursementFree Parking at designated locationsWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time OffCommunity Involvement Opportunities