Patient Access Representative II - Arlington Heights, IL

Endeavor Health; Arlington Heights (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program savings

Job summary

Endeavor Health in Arlington Heights, IL is seeking a Patient Access Representative II to support patient registrations and scheduling. This full-time role emphasizes accurate data entry, insurance verification, and delivering a welcoming patient experience.

You will greet patients, collect demographics, verify coverage, and coordinate appointments with clinical departments. A healthcare admin background and strong communication are preferred.

Qualifications

• Experience in patient access or healthcare administration.
• Strong communication and customer service skills.
• Ability to verify insurance and manage scheduling.

Responsibilities

• Greet and assist patients during registration.
• Enter patient demographics and insurance into the EHR.
• Schedule appointments and coordinate with departments.
• Verify insurance coverage and eligibility.
• Explain financial responsibilities and payment options to patients.
• Resolve scheduling and registration issues with care.
• Provide excellent customer service to promote a positive patient experience.

Skills

Customer service

Scheduling

Communication

Data entry

Teamwork

Education

Associates Degree in Health Administration

Tools

EHR system

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Access Representative II
• Location: Arlington Heights, IL
• Full Time/Part Time: Full-Time
• Hours: Monday-Friday: 9:00 am - 5:30 pm
• Required Travel: No
• One Saturday every six weeks: 9:00 am -1:00 pm

A Brief Overview

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.
• Assist in identifying process improvements to enhance patient experience.

What You Will Need

• Associates Degree Health Administration Preferred
• Previous experience in patient access, healthcare administration, or a related field is required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities