Patient Access Representative - PER DIEM

Geisinger; Mount Rock (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

Geisinger Lewistown Hospital seeks a friendly front desk coordinator to provide exemplary patient support in a fast-paced office environment. You will greet patients, verify demographics, register them for visits, and help schedule future appointments as needed.

The role requires strong communication, attention to detail, and a commitment to patient privacy. A High School Diploma or GED and at least 1 year of related experience are preferred to ensure smooth check-in and billing processes.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of related work experience preferred.
• Strong communication and customer service skills essential.
• Ability to maintain confidentiality and follow HIPAA guidelines.

Responsibilities

• Check in/out patients and greet visitors; verify demographics and insurance.
• Schedule appointments and manage multi-channel patient communications.
• Explain financial responsibilities and collect fees as applicable.
• Complete regulatory forms and maintain medical records per policy.
• Maintain patient privacy and follow HIPAA guidelines.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or GED

Job description

Location: Geisinger Lewistown Hospital (GLH)

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Check patients in for appointments and accurately verify demographics.
• Ensure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
• Read and interpret insurance responses, apply general guidelines and insurance rank requirement to assign primary, secondary, and tertiary insurance per encounter.
• Ensure patient receives necessary disclosure and privacy information, obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at time of service as appropriate.
• Complete all necessary regulatory forms with patient.
• Schedule any necessary follow-up appointments, including specialty or ancillary services where possible.
• Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently work through work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Maintain high regard for confidentiality.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Position Details

Education: High School Diploma or Equivalent (GED) – required.

Experience: Minimum of 1 year related work experience – preferred.

Certification(s) and License(s): None specified.

Skills: Clerical I, Communication, Customer Service, Office Politics, and Confidentiality.

Equal Opportunity Statement

We are an affirmative action, equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.