Patient Access Representative - Per Diem

Geisinger; Mechanicsville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with automatic Geisinger x

MyHealth Rewards wellness program

Family-friendly support including paid

Employee Assistance Program (EAP)

Job summary

Geisinger Healthplex Woodbine is seeking a front line support professional to greet and register patients, assist with the checkout process, and schedule future appointments as needed.

The role involves verifying demographics, communicating financial responsibilities, and handling insurance responses in a compliant, patient-friendly manner. Work is conducted in an office environment with a focus on accuracy and customer service.

Qualifications

• Requires strong front-desk and clerical skills.
• Must communicate clearly with patients, families and staff.
• Experience in patient check-in, scheduling, and billing inquiries is preferred.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate delays.
• Explain insurance responses and assign primary/secondary/tertiary coverage.
• Collect copays and explain financial responsibilities at time of service.
• Complete necessary forms ensuring patient privacy and HIPAA compliance.
• Schedule follow-up appointments including referrals and ancillary services.

Skills

Front desk

Communication

Customer Service

Privacy & confidentiality

Education

High School Diploma or GED

Job description

Location and Work Details

Location: Geisinger Healthplex Woodbine

Shift: Days (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi‑channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance expectations.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Position Details

Benefits

• 401(k) plan that includes automatic Geisinger contributions.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work‑life support, digital self‑help tools and more.

Education

High School Diploma or Equivalent (GED) - Required.

Experience

Minimum of 1 year-related work experience (Preferred).

Certification

None.

Skills

• Clerical I
• Communication
• Customer Service
• Office Politics And Confidentiality

Equal Employment Opportunity Statement

We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

Miscellaneous

* Does not qualify for J-1 waiver.