Patient Access Representative- Orthopeadic Trauma

ECU Health; Greenville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

ECU Health is seeking a patient access representative to register patients and interpret insurance benefits in a busy healthcare setting in North Carolina. You will assist patients with check-in, verify demographics, and provide clear information on coverage and costs.

The role requires strong communication, accuracy, and the ability to navigate payer regulations. Day shifts with full-time schedule; previous registration/billing experience is preferred.

Qualifications

• High School or GED or higher required.
• Associate degree preferred.
• Bachelor's degree preferred.
• 2 years customer service experience required.
• 1–2 years registration and/or billing experience in healthcare preferred.
• Excellent written and verbal communication, detail orientation, organization, and multitasking skills required.
• Basic computer skills.

Responsibilities

• Performs patient registration.
• Provides insurance benefits interpretation and counseling.
• Maintains medical terminology skills and knowledge of third party payer regulations.
• Performs patient and customer relations.
• Completes other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Multitasking

Basic computer skills

Registration experience

Education

High School Diploma

Associate degree (preferred)

Bachelor's degree (preferred)

Tools

Billing software

Job description

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

• High School or equivalent (GED) or higher is required.


• Associate Degree: preferred


• Bachelors Degree: preferred


• 2 years Customer Service is required


• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.


• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.


• Basic computer skills

Other Information

• Full time position


• Day shifts between 7:30am-5pm Monday-Friday

ECU Health

About ECU Health Physicians

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.