Patient Access Representative II - Admissions

ECU Health; Greenville (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

ECU Health in Greenville, North Carolina, is seeking a part-time professional responsible for creating the first impression of our services. In this role, you will handle scheduling, registration, and insurance verification for both outpatient and inpatient services, ensuring a smooth process for patients and families.

The ideal candidate has at least 1 to 2 years of registration and billing experience in a healthcare setting, including excellent customer service skills. Working hours are from 10:30 AM to 7 PM with alternating weekends and holidays.

Qualifications

• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required.
• 3 to 5 years of customer service experience is required.
• Experience with medical office workflows.

Responsibilities

• Responsible for scheduling, registration, and insurance verification for outpatient and inpatient services.
• Acts as the primary liaison for patients receiving services.

Skills

Excellent communication

Detail orientation

Organization skills

Multitasking skills

Insurance Verification

Education

High School or Equivalent (GED)

Associate Degree

Bachelor's Degree

Tools

EPIC

Microsoft Office

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required.
• 3 to 5 years of customer service experience is required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• Insurance Verification experience.
• Experience with EPIC and medical office workflows (preferred).
• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel).

Other Information

Part time position

1030 AM - 7 PM with a every other weekend and holiday rotation.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.