Patient Access Representative I

ECU Health; Greenville (NC); On-site; USD 22,000 - 32,000; Part time

Job summary

ECU Health Medical Center in North Carolina is seeking a patient access specialist to handle outpatient scheduling and patient registration for emergency, ambulatory, and inpatient services. You will collect accurate data, documents, and signatures to help ensure hospital bills are paid.

You will be the first point of contact for physician offices and other customers regarding scheduling procedures. The position is 20 hours per week with no nights, weekends, or ECU holidays, and is based in

Qualifications

• High School or GED required.
• Associate and/or Bachelor’s degree preferred.
• 2 years of customer service experience required.
• 1–2 years registration and/or billing experience in a healthcare setting preferred.
• Excellent written and oral communication, detail orientation, organization, and multitasking skills required.
• Basic computer skills.

Responsibilities

• Schedule outpatient appointments and registrations for emergency, ambulatory, and inpatient services.
• Register patients and collect necessary data, documents and signatures for billing.
• Serve as the first point of contact for physician offices and other customers regarding scheduling procedures.

Skills

Customer Service

Communication

Detail oriented

Organization

Multitasking

Basic computer skills

Education

High School Diploma or GED

Associate Degree preferred

Bachelor's Degree preferred

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 years Customer Service is required
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Basic computer skills

Pay Range

$16.00 - $22.86

Other Information

Schedule: Monday and Wednesday from 6:30 a.m. to 5:00 p.m., 20 hours a week, no nights, weekends, or ECU holidays.

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.