Patient Access Representative - Emergency (Per diem)

montagehealth; Monterey (CA); On-site; USD 47,000 - 63,000; Full time

Job summary

Montage Health in Monterey, CA is seeking a Patient Access Representative I to support check-in, registration and discharge processes. You will greet patients, answer calls, and collect signatures and payments when needed.

The role involves interviewing patients and offices, handling information securely, and entering data accurately. Cross-training as charge, pre-service, or financial counselor is possible; per diem schedule varies.

Qualifications

• Clerical experience in a health care or office setting.
• Ability to interview and gather information from patients and offices.
• Basic computer skills and data entry accuracy.

Responsibilities

• Check-in, registration, transfer and discharge tasks.
• Greet patients and visitors and answer calls promptly.
• Interview patients, offices, insurers and agencies; obtain signatures.
• Explain financial responsibility and collect payments as required.
• Enter complete data into computer systems; may cross-train as needed.

Skills

Clerical experience

Typing

Filing

Answering phones

Basic computer skills

Education

High school diploma

Job description

Job Description:

Under the leadership of the Patient Access Supervisor, the Patient Access Representative I is responsible for performing check-in (including updating schedule for radiology same day appointments), registration, transfer and discharge functions. S/he is responsible for greeting all patients and visitors and answering incoming phone calls. S/he is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. The representative must obtain necessary signatures on financial agreements, consents and admissions agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure The representative is responsible to explain financial responsibility to patients/guarantors and collect payments according to procedure .S/he is responsible for entering complete and accurate data utilizing computer technology. Patient Access Representative I may be cross-trained and scheduled as a charge person, Pre Service Representative or Financial Counselor/Benefit Specialist. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.

Experience:

Required: Clerical experience (typing, filing, answering phones, office equipment). The ability to maintain a positive professional demeanor in a demanding environment. Basic computer skills.

Preferred: Knowledge of and experience with medical terminology, basic understanding of insurance requirements, two years experience in health care environment, and basic understanding of diagnosis/procedure coding preferred.

Education:

High school diploma, G.E.D., or equivalent work experience in related field.

Equal Opportunity Employer

#LI-DNI

Assigned Work Hours:

Per diem (10- hour shifts). Varied days and shifts as needed. No set guaranteed hours in a two week pay period. This is not a full or part time position.

Position Type:

Per Diem

Pay Range (based on years of applicable experience):

$34.03 to $45.55

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $2.03

Hourly Night Shift Differential: $3.04