Patient Access Representative - Emergency (10- hour shifts)

Montage Health; Monterey (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Evening shift differential

Night shift differential

Equal Opportunity Employer

Job summary

Qualifications

• Clerical experience including typing, filing, answering phones.
• Ability to maintain a professional demeanor in a demanding environment.
• Proficiency with basic computer tasks.

Responsibilities

• Check-in, registration, transfer and discharge per procedure.
• Greet patients and visitors and answer calls with courtesy.
• Interview and gather information from patients, offices, insurers and agencies.
• Obtain signatures on financial documents and admissions paperwork.
• Explain financial responsibility and collect payments as required.
• Enter accurate data into computer systems.
• May be scheduled as charge person, Pre Service Representative or Financial Counselor.

Skills

Clerical experience

Positive demeanor

Basic computer skills

Education

High school diploma / GED

Job description

Job Description

Under the leadership of the Patient Access Supervisor, the Patient Access Representative I is responsible for performing check-in (including updating schedule for radiology same day appointments), registration, transfer and discharge functions. S/he is responsible for greeting all patients and visitors and answering incoming phone calls. S/he is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. The representative must obtain necessary signatures on financial agreements, consents and admissions agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure The representative is responsible to explain financial responsibility to patients/guarantors and collect payments according to procedure .S/he is responsible for entering complete and accurate data utilizing computer technology. Patient Access Representative I may be cross-trained and scheduled as a charge person, Pre Service Representative or Financial Counselor/Benefit Specialist. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.

Experience

Required:

• Clerical experience (typing, filing, answering phones, office equipment).
• The ability to maintain a positive professional demeanor in a demanding environment.
• Basic computer skills.

Preferred:

• Knowledge of and experience with medical terminology, basic understanding of insurance requirements, two years experience in health care environment, and basic understanding of diagnosis/procedure coding preferred.

Education

High school diploma, G.E.D., or equivalent work experience in related field.

Assigned Work Hours

1.0 FTE, varied (10- hour shifts).

Position Type

Regular

Pay Range

$29.85

to

$39.95

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $2.03Hourly Night Shift Differential: $3.04

Equal Opportunity Employer

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