Patient Access Representative- OB/GYN

Priority Dispatch Corp.; Olson's Mobile Home Park (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Alomere Health is seeking a Patient Access Representative to support scheduling for primary and specialty providers, patient registration, and check-in/out processes. The role requires strong computer skills and the ability to learn new protocols while aligning with department workflows.

The successful candidate will handle insurance verification, collect copays, and ensure accurate billing and patient privacy. Experience with EPIC and MyChart is highly valued.

Qualifications

• High school graduate or equivalent.
• Preferred: Medical Secretarial training, medical terminology, or related experience.
• Strong customer service skills with patients and healthcare team.
• Proficient in MS Office; able to learn EPIC and MyChart quickly.
• Ability to multi-task with accuracy and patient privacy.

Responsibilities

• Register patients and collect necessary information.
• Schedule appointments and manage MyChart/MyChart requests.
• Check patients in/out and verify insurance eligibility.
• Collect copays and process payments.
• Follow billing protocols and coordinate with Patient Accounts Services.
• Maintain patient privacy and confidentiality.

Skills

Customer service

Computer skills

Communication

Organizational skills

Attention to detail

Education

High school diploma

Medical Secretarial training or related experience

Tools

EPIC

MyChart

Microsoft Office

Job description

Department: Clinic OB/GYNEmployment Status (Full Time Equivalent): 1.0 FTE- 80 hours per pay periodBenefit Status: Full-TimeBenefits includeHealth, Dental, and Vision InsuranceEmployee Health Clinic (health+): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance planRetirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches up to 6% of employee's contributions.Please see more details about our benefits here: https://alomerehealth.com/careers/#benefitsHoursMonday-Friday: Hours range between 6:45am-5:00 pmNo WeekendsPosition ObjectiveThe Patient Access Representative is primarily responsible for serving patients’ needs by scheduling appointments for a variety of primary and specialty providers. They will also support the registration of new patients, and check in and check out patients for appointments. The person in this position must have strong computer skills, along with the ability to learn new protocols and incorporate them into the current work flow.Essential ResponsibilitiesPatient RegistrationGather all needed demographic information and enter/update guarantor informationUpdate existing and new insurances using software program to verify insurance statusObtain necessary signatures from patients and update when needed while following compliance requirements in providing patient right’s information as wantedScan in all needed identification documents and insurance cardsCollect copays and payments as requiredChecking Patients In and OutRead all appointment notes and messages to ensure paperwork is given to patients and unique situations are addressed following station and provider protocolsFollow billing protocols outlined by Patient Accounts ServicesReview insurance eligibility responses and make needed insurance updatesFollow Provider instructions in regards to follow up visits, labs, and imaging when providedProvide every patient with a thorough summary of their visitSchedulingAnswer calls in a friendly and professional mannerSchedule appointments utilizing cheat sheets to ensure accuracySchedule lab and imaging appointments and use EPIC (medical record software) messaging to request needed orders from Provider nurse poolsReschedule missed, bumped, or cancelled appointments as directed by nursing/provider protocolsNotify nurses of additions or cancellations on same day schedule for speciality providersNotify Account Services on alert directs or as appropriateManage MyChart patient scheduling requests and direct scheduling; ensure accuracy of appointment for provider and insurance guidelinesManage work queues to ensure patients are contacted and scheduled for needed appointmentsOther ResponsibilitiesPerform all other related duties as assigned in a professional and responsive mannerDemonstrate the ability to use relevant equipmentSupport, understand, and promote Alomere Health’s mission, vision, values, policies and proceduresAbility to meet the work schedule requirements with flexibility dependent upon the needs of the departmentFoster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or abilityRequired Qualifications• High school graduate or equivalentPreferred Qualifications• Prior healthcare experience• Medical Secretarial training, medical terminology, or related experienceKnowledge, Skills and Abilities• Strong customer service skills when interacting with all patients, family members, and healthcare team• Knowledge in computer software, including Microsoft Office• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting-• Ability to multi-task with emphasis on accuracy and patient privacy• Ability to learn new procedures and protocols while incorporating them into current work flows• Strong communication and organizational skills and pay attention to detailUnion PositionNo