Patient Access Representative- OB/GYN (3086)

Priority Dispatch Corp.; Alexandria, Northern (MN, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Alomere Health in Alexandria, MN seeks a Patient Access Representative for the OB/GYN clinic to schedule appointments, register new patients and check in/out for visits. The role requires strong computer skills, professional communication, accuracy, and privacy protection.

Experience with EPIC and MyChart is preferred. Full-time hours, Monday–Friday, with benefits including health, dental and vision insurance, a retirement plan, and an employee health clinic, reflecting our commitment to

Qualifications

• High school graduate or equivalent.
• Prior healthcare experience preferred.
• Medical secretarial training or related experience.
• Knowledge of medical terminology.
• Strong customer service and professionalism.
• Ability to multi-task and protect patient privacy.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify insurance status and update records.
• Check in and check out patients; collect copays.
• Schedule appointments and coordinate with providers.
• Use EPIC and MyChart for orders and messaging.
• Maintain accuracy and confidentiality.

Skills

Customer service

MS Office

Communication

Attention to detail

Multitasking

Adaptability

Professional demeanor

Education

High school graduate or equivalent

Medical secretarial training

Medical terminology

Tools

EPIC

MyChart

MS Office

Job description

# Patient Access Representative- OB/GYN (3086)Alomere Health - Alexandria, MN 56308## OverviewSalary Range$17.50 - $24.50 HourlyPosition TypeFull TimeJob ShiftDay## Description**Department:** Clinic OB/GYN**Employment Status (Full Time Equivalent):** 1.0 FTE- 80 hours per pay period**Benefit Status:** Full-Time**Benefits include*** Health, Dental, and Vision Insurance* Employee Health Clinic (health+): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan* Retirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches up to 6% of employee's contributions.* Please see more details about our benefits here: https://alomerehealth.com/careers/#benefits**Hours*** Monday-Friday: Hours range between 6:45am-5:00 pm* No Weekends**Position Objective**The Patient Access Representative is primarily responsible for serving patients’ needs by scheduling appointments for a variety of primary and specialty providers. They will also support the registration of new patients, and check in and check out patients for appointments. The person in this position must have strong computer skills, along with the ability to learn new protocols and incorporate them into the current work flow. **Essential Responsibilities**Patient Registration* Gather all needed demographic information and enter/update guarantor information* Update existing and new insurances using software program to verify insurance status* Obtain necessary signatures from patients and update when needed while following compliance requirements in providing patient right’s information as wanted* Scan in all needed identification documents and insurance cards* Collect copays and payments as requiredChecking Patients In and Out* Read all appointment notes and messages to ensure paperwork is given to patients and unique situations are addressed following station and provider protocols* Follow billing protocols outlined by Patient Accounts Services* Review insurance eligibility responses and make needed insurance updates* Follow Provider instructions in regards to follow up visits, labs, and imaging when provided* Provide every patient with a thorough summary of their visitScheduling* Answer calls in a friendly and professional manner* Schedule appointments utilizing cheat sheets to ensure accuracy* Schedule lab and imaging appointments and use EPIC (medical record software) messaging to request needed orders from Provider nurse pools* Reschedule missed, bumped, or cancelled appointments as directed by nursing/provider protocols* Notify nurses of additions or cancellations on same day schedule for speciality providers* Notify Account Services on alert directs or as appropriate* Manage MyChart patient scheduling requests and direct scheduling; ensure accuracy of appointment for provider and insurance guidelines* Manage work queues to ensure patients are contacted and scheduled for needed appointments**Other Responsibilities*** Perform all other related duties as assigned in a professional and responsive manner* Demonstrate the ability to use relevant equipment* Support, understand, and promote Alomere Health’s mission, vision, values, policies and procedures* Ability to meet the work schedule requirements with flexibility dependent upon the needs of the department* Foster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or ability## Qualifications**Required Qualifications** • High school graduate or equivalent **Preferred Qualifications** • Prior healthcare experience • Medical Secretarial training, medical terminology, or related experience **Knowledge, Skills and Abilities** • Strong customer service skills when interacting with all patients, family members, and healthcare team • Knowledge in computer software, including Microsoft Office • Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting- • Ability to multi-task with emphasis on accuracy and patient privacy • Ability to learn new procedures and protocols while incorporating them into current work flows • Strong communication and organizational skills and pay attention to detail **Union Position**No