Patient Access Representative Lead

SSM Health; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Collaborative team environment

Job summary

SSM Health Cardinal Glennon Children's Hospital is seeking a Patient Access Representative to join a high-energy, fast-moving team in St. Louis, MO.

You will handle patient registration, work with electronic health records, and communicate health insurance terminology while providing excellent service to patients and families. The role requires attention to detail, teamwork, and strong communication as you support nurses and front-line staff in urgent admissions and patient flow.

Qualifications

• Experience with patient registration, EHR systems, and health insurance terminology is required.
• Must possess strong computer proficiency and exceptional customer service skills.
• Two years' experience is typical for this role.

Responsibilities

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Performs the duties of a Patient Access Representative.
• Monitors and reports compliance with policies and procedures.
• Oversees orientation and training of assigned associates.

Skills

Patient registration

Electronic Health Records

Health insurance terminology

Computer proficiency

Customer service

Education

High School diploma/GED

10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Cardinal Glennon Children's Hospital

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Schedule : Full Time, variable day shift to include weekend, holiday, and on call rotation

Location : SSM Health Cardinal Glennon Children's Hospital St. Louis, MO

Qualifications : Experience with patient registration, electronic health records (EHR), and health insurance terminology required. Must possess strong computer proficiency and exceptional customer service skills.

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary:

Leads assigned staff in performing activities related to patient registration.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Serves as a technical or functional resource and performs similar duties with staff.
• Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
• Performs the duties of a Patient Access Representative.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• Two years' experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8701130033 PAS - Cardinal Glennon

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)