Patient Access Representative I

SSM Health; Bridgeton (MO); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

SSM Health DePaul Hospital in St. Louis, MO is seeking a Full Time Nights Patient Access Representative to ensure smooth admissions, schedule procedures, and gather demographic and insurance information. This role requires strong communication and teamwork during day and night shifts.

You will work with clinical staff to expedite admissions, explain pre-service requirements, and support patient experience. Experience in patient access, EHR systems, and customer service is preferred; high school

Competenze

• Patient access, EHR, healthcare, and customer service experience.

Mansioni

• Gathers information from patient and enters into appropriate database; resolves issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a way that efficiently utilizes patient time and clinical resources; coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Conoscenze

Patient Access

EHR

Healthcare

Customer Service

Formazione

High School diploma/GED or 10 years of work experience

Descrizione del lavoro

It’s more than a career, it’s a calling.

MO-SSM Health DePaul Hospital - St. Louis

Worker Type

Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Full Time Nights Patient Access Representative - SSM Health DePaul Hospital

Schedule

Full Time, variable day and night shifts, to include every other weekend, holiday and call rotation

Location

SSM Health DePaul Hospital - St. Louis, MO

Qualifications

Patient Access, EHR, Healthcare, and Customer Service experience

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

SSM Health –We bring out the incredible in you, everyday.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8701140033 PAS - DePaul Health Center

Work Shift

Night Shift (United States of America)

Scheduled Weekly Hours

36

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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