Patient Access Representative - Family Medicine Clinic

SSM Health; Saint Charles (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

SSM Health in St. Charles, MO is seeking an onboarding scheduler to coordinate patient procedures and collect demographic, insurance, and clinical information. This role supports the Pediatrics department and operates on a day shift, Monday through Friday.

Starting pay is 15+/hour, with opportunities based on experience and equity for the role. No weekends or holidays. The incumbent will perform clerical duties, assist with insurance pre-certification, and provide patient counseling as needed.

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.
• Experience with scheduling or clerical work preferred.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures to utilize patient time and clinical resources.
• Assists with coordination of insurance pre-certification/authorization.
• Provides counseling regarding pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.
• Performs other duties as assigned.

Skills

Communication

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group and Urgent Care St. Charles

Worker Type

Regular

Job Highlights

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role you will be responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Department: Pediatrics

Starting Pay: 15+/hr. (Offers are based on years of experience and equity for this role.)

Schedule: Monday - Friday, Day Shift, no Weekends/Holidays

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

7015000125 SJMP FM

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination