Patient Access Representative

SSM Health; St. Louis (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

SSM Health's MO-SSM Health SLUCare Center for Specialized Medicine is seeking a detail-oriented coordinator to schedule procedures and collect patient, demographics, insurance, and clinical information for upcoming procedures.

In a fast-paced setting, you will work with patients, families and care teams to ensure accurate scheduling and smooth intake. A high school diploma or equivalent and one year of experience are required.

Qualifications

• High school diploma/GED or 10 years of work experience required.
• One year of related experience.

Responsibilities

• Gathers information from patient and enters into the appropriate database.
• Schedules patient procedures efficiently, coordinating and communicating schedules.
• Assists with insurance pre-certification/authorization coordination.
• Counsels patients or their representatives regarding pre-service requirements.
• Performs clerical and receptionist duties for patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

Skills

High level of organization

Multitasking

Microsoft products

Email and calendar management

Upbeat demeanor

Accurate typing

Written communication

Insurance payors

Prior authorizations

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health SLUCare Center for Specialized Medicine

Worker Type:

Regular

Job Highlights:

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you will provide hands‑on support in a fast‑paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

Preferred Skills:

• High level of organization.

• Strong multitasking abilities.

• Experience with Microsoft Products

• Proficiency in email and calendar management.

• Upbeat and professional demeanor.

• Accurate typing skills.

• Excellent written communication, including proper punctuation and grammar.

• Experience contacting insurance payors to obtain plan benefits.

• Experience with obtaining prior authorizations.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.

• Assists with coordination of activities related to insurance pre-certification/authorization.

• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

• Performs clerical and reception duties associated with patient registration.

• Identifies process improvement opportunities and participates in improvement plans.

• Works on special projects as needed.

• May review the work of others.

• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

4841210235 SLUCR OTO CSM GL

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)