Patient Access Representative Lead

Nevada System of Higher Education; Naperville (IL); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking at designated locations

Health Savings Account Options

Paid Time Off

Retirement Options with Company Match

Job summary

Nevada System of Higher Education is seeking a Patient Access Lead in Naperville, IL. This full-time role leads the patient access department, ensuring accurate registrations, scheduling, and insurance verification to optimize patient experience.

The position requires an Associate degree in Health Administration and 3+ years in patient access or healthcare administration, with experience using patient registration and scheduling systems. Flexible hours and multi-site coordination are expected.

Qualifications

• Associates Degree Health Administration required.
• 3+ years of experience in patient access, healthcare administration, or related field.

Responsibilities

• Lead and supervise the patient access department.
• Mentor and guide a team of patient access professionals.
• Coordinate patient registration tasks and scheduling across services.
• Verify insurance coverage and eligibility; ensure accurate data entry.
• Manage and optimize appointment scheduling and communications with patients.

Education

Associates Degree Health Administration

Tools

Electronic Health Records System

Job description

Hourly Pay Range:

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative Lead
• Location: Naperville, IL
• Full Time/Part Time: Full- Time
• Hours: Monday-Friday: This is a 40 hour a week shift and must be flexible to work M-F from 6:30am-7:30pm and Saturday’s and Sunday’s anytime from 6:30am-3:30pm for call offs
• Required Travel: Multiple sites
• On Call: Yes
• Holidays: Rotating Schedule with staff

A Brief Overview:

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital’s commitment to high-quality healthcare services.

What you will do:

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital’s electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need:

• Associates Degree Health Administration Required
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
• Experience using patient registration and scheduling systems.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities