Patient Access Representative Lead

NorthShore University HealthSystem; Naperville (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health Savings Account Options

Paid Time Off

Free Parking

Retirement Options with Company Match

Community Involvement Opportunities

Job summary

NorthShore University HealthSystem in Naperville, IL is seeking a Patient Access Representative Lead to supervise the patient access department, ensure accurate registrations, scheduling, and insurance verification, and support a smooth patient experience.

This full-time role requires leadership, 3-5 years in patient access or healthcare admin, and familiarity with scheduling systems; on-call duties and a multi-site footprint are part of the job, with a rotating holiday schedule.

Qualifications

• Associates Degree in Health Administration is required.
• 3 years of experience in patient access or healthcare administration.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering excellence and collaboration.
• Supervise and mentor a team of patient access professionals.
• Perform advanced patient registration tasks, including complex scenarios.
• Ensure accurate collection and entry of patient demographic and insurance information into the hospital's EHR.
• Coordinate and supervise patient appointment scheduling for various services.
• Supervise insurance verification processes and resolve related issues.

Skills

Leadership

Mentoring Team

Scheduling systems

Insurance verification

Customer service

Education

Associates Degree Health Administration

Tools

EHR systems

Job description

Hourly Pay Range

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Access Representative Lead
• Location: Naperville, IL
• Full Time/Part Time: Full- Time
• Hours: Monday-Friday: This is a 40 hour a week shift and must be flexible to work M-F from 6:30am-7:30pm and Saturday's and Sunday's anytime from 6:30am-3:30pm for call offs
• Required Travel: Multiple sites
• On Call: Yes
• Holidays: Rotating Schedule with staff

A Brief Overview

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need

• Associates Degree Health Administration Required
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities