Patient Access Representative (Labor Pool - Emergency Department)

Riverside Health System; Newport News (VA); Presencial; USD 22.000 - 29.000; Jornada completa

Descripción de la vacante

Riverside Health System in Newport News, Virginia is seeking a Patient Access representative to register patients, verify demographics and billing data, and support the Revenue Cycle with accurate information and compliant practices.

Responsibilities include handling patient inquiries, processing payments, and ensuring EMTALA compliance during ED and obstetrics registrations. A High School Diploma or GED is required, with preferred 1 year in related roles.

Formación

• 1 year experience in Billing, Customer Service, or Patient Registration preferred.
• High School Diploma or GED required.

Responsabilidades

• Obtains or validates patient information and registers patients into the system with high customer service.
• Ensures all demographic and financial data are obtained and documented.
• Maintains patient safety and confidentiality of PHI.
• Works daily reports and account work queues to ensure data integrity.
• Handles patient inquiries related to registration.
• Calculates payment information and processes Time of Service collections.
• Ensures EMTALA rules are followed when registering patients in ED and OB.
• Completes forms and collects documents as needed for registration.

Conocimientos

Customer service

Data entry

Attention to detail

PHI confidentiality

Educación

High School Diploma or GED

Descripción del empleo

Newport News, Virginia

Hiring Range

$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours:

Labor Pool (as needed)

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.