Patient Access Representative (Labor Pool - Emergency Department)

Riverside Health; Raleigh (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking a Patient Access Register to ensure accurate patient registration, data integrity, and timely processing of demographics and payments. You will handle patient inquiries, maintain PHI confidentiality, and support EMTALA compliance in ED and OB settings.

The role focuses on delivering excellent customer service, accurate data capture, and interaction with billing and registration workflows across the patient access function.

Qualifications

• High school diploma or GED required.
• 1 year of billing, customer service, or patient registration preferred.
• CHAA certification within 1 year preferred.

Responsibilities

• Register all patient types in the department's software system with high accuracy.
• Work daily reports and account queues to ensure data integrity.
• Collect and validate demographic and financial information for registration.
• Maintain patient safety and confidentiality of PHI; adhere to EMTALA when registering in ED/OB.
• Handle registration-related inquiries and process payments for time-of-service collections.

Skills

Customer Service

Billing

Patient Registration

Education

High School Diploma or GED

Job description

Newport News, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Hours: Labor Pool (as needed)OverviewResponsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.What you will doObtains or validates patient information and registers patients into the software system, while providing a high level of customer service.Ensures all necessary demographic and financial data are obtained and documented into the system.Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.Works daily reports and account work queues to ensure the integrity of the registration data.Handles patient inquires related to registration.Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.Completes forms and collects documents as needed based on the registration type.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Billing/Customer Service/Patient Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.