Patient Access Representative (Labor Pool)

Riverside Health System; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Williamsburg, VA is seeking a Patient Access representative to oversee registration across patient types and support the Revenue Cycle.

You will verify demographics, protect PHI, and deliver excellent customer service while following EMTALA and data integrity standards in a fast-paced environment.

Strong attention to detail and communication skills are essential to succeed in this role.

Qualifications

• High School Diploma or GED is required.
• 1 year of billing, customer service, or patient registration preferred.
• CHAA certification preferred within 1 year.
• Regulatory compliance and patient safety practices apply.

Responsibilities

• Register patients and verify information with a high level of customer service.
• Collect and document demographic and financial data accurately.
• Maintain patient safety and confidentiality of PHI.
• Review daily reports and ensure data integrity in the system.
• Handle patient inquiries related to registration.
• Process payments and Time of Service collections.
• Follow EMTALA rules when registering patients in ED/OB.
• Complete forms and collect documents as required by registration type.

Skills

Customer service

Attention to detail

Communication

Data entry

Education

High School Diploma or GED

Job description

Williamsburg, Virginia

Hiring Range

$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours:

Labor Pool (as needed)

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.