Patient Access Representative (Admitting Department)

Riverside Nursing Center of Thomaston; Newport News (VA); Sur place; USD 22 000 - 29 000; Plein temps

Résumé du poste

Riverside Health System in Newport News, VA seeks a Patient Access Representative to register patients and ensure accurate demographic and financial data while delivering excellent customer service.

The role emphasizes patient safety, confidentiality of PHI, and adherence to EMTALA during ED and obstetrics registrations, with compensation based on experience and internal factors.

Qualifications

• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification within 1 year preferred.
• High School Diploma or GED required.

Responsabilités

• Obtains or validates patient information and registers patients into the software system with strong customer service.
• Ensures demographic and financial data are collected and documented.
• Maintains patient safety and confidentiality of PHI.
• Works daily reports and account queues to ensure data integrity.
• Handles patient inquiries related to registration.
• Calculates payment information and collects funds for Time of Service.
• Adheres to EMTALA rules when registering patients in ED and OB.
• Completes forms and collects documents for registration types.

Connaissances

Customer service

Registration accuracy

Attention to detail

Formation

High School Diploma or GED

Description du poste

Hiring Range

$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Newport News, Virginia

Hiring Range

$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What You Will Do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.