Patient Access Representative

Riverside Health System; Newport News (VA); Vor Ort; USD 22.000 - 29.000; Vollzeit

Zusammenfassung

Riverside Health System in Newport News, VA, seeks a Patient Access representative to register patients and support revenue cycle operations. You will validate demographics, collect data, and ensure accurate patient identification while delivering exceptional customer service.

The role requires strong attention to confidentiality and the ability to process daily reports and queues, with a focus on compliant, efficient patient registration in a fast-paced setting.

Qualifikationen

• High school diploma or GED is required.
• 1 year billing/customer service/patient registration preferred.
• Must maintain patient confidentiality and PHI protection.

Aufgaben

• Obtains or validates patient information and registers patients into the system with high customer service.
• Ensures all demographic and financial data are captured accurately.
• Maintains patient safety and confidentiality, adhering to PHI standards.

Kenntnisse

Customer service

Data entry

Attention to detail

Communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

Newport News, Virginia

Hiring Range

$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.