Patient Access Representative (Labor Pool - Emergency Department)

Riverside Hospital; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Hospital in Newport News, VA is seeking a Patient Access Register to support admission and billing processes. The role requires accurate data entry, strong customer service, and strict patient privacy practices to ensure correct registration information is captured.

The position involves processing daily reports, handling registration inquiries, and collecting payment information at time of service. Knowledge of HIPAA guidelines and a CHAA certification within 1 year is preferred.

Qualifications

• High School Diploma or GED (required).
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification within 1 year preferred.

Responsibilities

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through correct patient identification practices and confidentiality of PHI.
• Works daily reports and account work queues to ensure registration data integrity.
• Handles patient inquiries related to registration.
• Calculates payment information and accepts funds for Time of Service collections.
• Ensures EMTALA rules are adhered to when registering patients through ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Skills

Customer service

Registration

Education

High School Diploma or GED

Job description

Newport News, Virginia

Hiring Range

$16.20 - $21.08/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours: Labor Pool (as needed)

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .