Patient Access Representative (Labor Pool - Emergency Department)

Riverside Health; Newport News (VA); On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Regional Medical Center in Newport News, VA is seeking a Patient Access Representative for Labor Pool in the Emergency Department. The role involves registering diverse patient types, collecting demographic and financial data, and maintaining patient safety and PHI confidentiality.

Part-time hours as needed support efficient ED operations. Qualifications include a high school diploma or GED, with 1 year of billing/customer service/patient registration preferred.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification within 1 year preferred.

Responsibilities

• Obtain or validate patient information and register patients into the software system with excellent customer service.
• Ensure all demographic and financial data are collected and documented accurately.
• Maintain patient safety through correct patient identification; protect PHI confidentiality.

Skills

Customer service

Registration

Data entry

Attention to detail

Education

High School Diploma or GED

CHAA (within 1 year)

Job description

Patient Access Representative (Labor Pool - Emergency Department)# Careers## Patient Access Representative (Labor Pool - Emergency Department)Apply: Riverside Regional Medical Center - Newport News, Virginia: Part time: Posted Today: 2026-038486Newport News, Virginia**Hiring Range**$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.**Hours:** Labor Pool (as needed) **Overview** Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. **What you will do*** Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.* Ensures all necessary demographic and financial data are obtained and documented into the system.* Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.* Works daily reports and account work queues to ensure the integrity of the registration data.* Handles patient inquires related to registration.* Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.* Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.* Completes forms and collects documents as needed based on the registration type.**Qualifications** **Education*** High School Diploma or GED, (Required)**Experience*** 1 year Billing/Customer Service/Patient Registration (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.