Patient Access Representative (Labor Pool - Emergency Department)

Riverside Health; Manchester (IA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, VA seeks a Patient Access Register to manage patient registration across departments. You will verify demographics, ensure data accuracy in the registration software, and support the Revenue Cycle with compliant, patient-centric service.

Responsibilities include handling daily registration tasks, safeguarding PHI, processing Time of Service collections, and adhering to EMTALA when applicable.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification within 1 year preferred.

Responsibilities

• Register patients and validate information in the software system.
• Ensure complete demographic and financial data are recorded.
• Maintain patient safety through correct identification and confidentiality.
• Work daily reports and queues to ensure data integrity.
• Assist with Time of Service collections and EMTALA compliance.

Skills

Customer service

Education

High School Diploma or GED

Job description

Location

Newport News, Virginia

Pay

$16.20 - $21.08/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours

Labor Pool (as needed)

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education: High School Diploma or GED, (Required)
• Experience: 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications: Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

Company Culture

By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.