Patient Access Representative III, Emergency Department, Full-Time, Days, Baptist ED St. Augustine

135 Baptist Health System, Inc.; Saint Augustine (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Saint Augustine, FL, seeks a Patient Access Representative III for the Emergency Department. This full-time role supports patient registration across Baptist facilities with on-call rotations and regional travel.

The candidate will handle patient interactions, ensure regulatory compliance, and contribute to access services goals while maintaining HIPAA privacy and high service standards.

Qualifications

• 1–2 years of Customer Service experience.
• 1–2 years of Healthcare experience.
• 1–2 years of Insurance experience.
• Experience with patient registration and multiple access systems preferred.
• Knowledge of EMTALA, AHCA and Joint Commission standards preferred.

Responsibilities

• Register patients accurately and efficiently using multiple systems.
• Cross-train to work across multiple patient access areas and Baptist facilities.
• Provide service excellence to patients and visitors in person and by phone.
• Support PAS goals including collections and palm scanning.
• Ensure compliance with state/federal regulations and complete consent forms.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Baptist Health is hiring a Patient Access Representative III to join our Emergency Department team at Baptist ED St. Augustine in St. Augustine, FL. This is a full-time opportunity an on-call team during week-long rotations. This role requires flexibility to work across multiple patient access areas and travel to assignments within an assigned region of Baptist facilities. Shift Details: Wednesday-Saturday, 9:30 AM–8:00 PM. Patient Access team plays a critical role in creating a positive patient experience while ensuring accurate registration, regulatory compliance, and efficient access to care. This role is ideal for an experienced patient access professional who is comfortable working across multiple systems and locations, has a strong understanding of healthcare regulations, and can provide coaching and feedback to improve team compliance and accuracy.

Job Responsibilities

• Register patients accurately and efficiently while utilizing multiple systems and interfaces
• Maintain cross-training and flexibility to work across multiple patient access areas and assigned Baptist facilities
• Provide service excellence to patients and visitors through face-to-face and telephonic interactions
• Contribute to Patient Access Services (PAS) goals and initiatives, including collections, palm scanning, and other departmental objectives
• Maintain knowledge of and compliance with applicable state and federal regulations, including EMTALA, AHCA, and Joint Commission requirements
• Ensure required patient consent forms and compliance documentation are accurately completed
• Maintain patient privacy and confidentiality in accordance with HIPAA guidelines
• Maintain professional relationships with clinical and non-clinical team members across the organization
• Participate in week-long on-call rotations and work rotating schedules as required
• Select an assigned region consisting of four Baptist facilities and travel to designated assignments within the region
• Coach and support team members while providing quality feedback to improve compliance, accuracy, and overall performance
• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Training in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines
• On Call Team during week-long rotations
• Flexibility to work on a rotating schedule
• Responsible for selecting a region containing 4 Baptist Facilities and traveling to assignments within
• Responsible for coaching team members and providing quality feedback to increase compliance and accuracy

Experience Requirements

• 1–2 years of Customer Service Experience (required)
• 1–2 years of Healthcare Experience (required)
• 1–2 years of Insurance Experience (required)
• Experience with patient registration and multiple patient access systems (preferred)
• Knowledge of healthcare regulatory requirements, including EMTALA, AHCA, and Joint Commission standards (preferred)

Education & Credential Requirements

High School Diploma (required)

Primary Location

Saint Augustine - Main Building Freestanding ED

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.