Patient Access Representative II, Full-Time, Nights, Baptist Silverleaf

135 Baptist Health System, Inc.; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a Patient Access Representative II to join the Patient Access team at Silverleaf in St. Augustine. This full-time role focuses on delivering exceptional patient service and ensuring accurate registration and access to care.

The ideal candidate has customer service and healthcare experience, plus 1–2 years of insurance experience. Hospital registration experience is preferred. A high school diploma or equivalent is required.

Qualifications

• Customer service experience required.
• Healthcare experience required.
• 1–2 years of insurance experience required.
• Experience in hospital registration or patient access preferred.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members.
• Assist patients with registration and patient access while ensuring accurate demographic and insurance information.
• Verify insurance coverage and collect required patient information and documentation.
• Assist patients with questions related to registration, insurance, and access-to-care processes.
• Communicate professionally with patients and internal departments.
• Maintain confidentiality of patient information and follow privacy policies.
• Utilize systems to accurately document and update patient information.
• Support efficient patient flow and positive patient experience.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Hospital Registration

Education

High School Diploma or equivalent

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist Silverleaf in Jacksonville, FL. This is a full-time opportunity. The Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.

Patient Access Representative II Job Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access-to-care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Patient Access Representative II Experience

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements

• High School Diploma or equivalent (required)

Primary Location: Silverleaf - FSED Building C - 8675 St Johns Parkway 8675 St Johns Parkway St. Augustine, FL 32092 United States of America

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.