Patient Access Representative II, Full-Time, Nights, Baptist Silverleaf

Baptist Health; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a full-time Patient Access Representative II for Baptist Silverleaf. You will support patient registration, verify insurance, and ensure a smooth access-to-care experience for patients and families in a fast-paced hospital setting.

Ideal candidates bring customer service and healthcare exposure, plus insurance knowledge, with a High School Diploma or equivalent. This entry-point role advances your patient access career path within a faith-based health

Qualifications

• Customer Service experience required.
• Healthcare experience required.
• 1–2 years Insurance experience required.
• Experience in hospital registration or patient access preferred.
• High School Diploma or equivalent required.

Responsibilities

• Provide exceptional customer service to patients, families, and visitors.
• Assist patients with registration and patient access while ensuring accurate information.
• Verify insurance coverage and collect required patient information.
• Assist patients with questions related to registration, insurance, and access to care.
• Communicate professionally with patients and internal departments.
• Maintain confidentiality of patient information and follow privacy policies.
• Use computer systems and patient access technology to document information.
• Support efficient patient flow and contribute to a positive patient experience.

Skills

Customer Service

Healthcare Industry

Insurance Knowledge

Education

High School Diploma

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist Silverleaf in Jacksonville, FL. This is a full-time opportunity.

The Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.

Patient Access Representative II Job Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access-to-care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Patient Access Representative II Experience

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)

Patient Access Representative II Education & Credential Requirements

• High School Diploma or equivalent (required)

This role serves as the entry point into the Patient Access career path for candidates who bring relevant experience in customer service, healthcare, insurance, scheduling, registration, call center or administrative support. This role supports timely and accurate patient registration, scheduling, pre-registration, insurance verification, financial clearance, and point-of-service collection activities in a fast-paced hospital environment. This includes both straightforward and complex scenarios. The Representative II is expected to quickly develop proficiency in front-end revenue cycle workflows while delivering a professional, compassionate, and service-oriented first impression for patients and families.

Primary Location

Silverleaf - FSED Building C - 8675 St Johns Parkway 8675 St Johns Parkway St. Augustine, FL 32092 United States of America