Patient Access Representative II — Fast-Paced Registration & Insurance

Baptist Health; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a full-time Patient Access Representative II for Baptist Silverleaf. You will support patient registration, verify insurance, and ensure a smooth access-to-care experience for patients and families in a fast-paced hospital setting.

Ideal candidates bring customer service and healthcare exposure, plus insurance knowledge, with a High School Diploma or equivalent. This entry-point role advances your patient access career path within a faith-based health

Qualifications

• Customer Service experience required.
• Healthcare experience required.
• 1–2 years Insurance experience required.
• Experience in hospital registration or patient access preferred.
• High School Diploma or equivalent required.

Responsibilities

• Provide exceptional customer service to patients, families, and visitors.
• Assist patients with registration and patient access while ensuring accurate information.
• Verify insurance coverage and collect required patient information.
• Assist patients with questions related to registration, insurance, and access to care.
• Communicate professionally with patients and internal departments.
• Maintain confidentiality of patient information and follow privacy policies.
• Use computer systems and patient access technology to document information.
• Support efficient patient flow and contribute to a positive patient experience.

Skills

Customer Service

Healthcare Industry

Insurance Knowledge

Education

High School Diploma

Job description

Baptist Health in Jacksonville, FL is hiring a full-time Patient Access Representative II for Baptist Silverleaf. You will support patient registration, verify insurance, and ensure a smooth access-to-care experience for patients and families in a fast-paced hospital setting.

Ideal candidates bring customer service and healthcare exposure, plus insurance knowledge, with a High School Diploma or equivalent. This entry-point role advances your patient access career path within a faith-based health