Patient Access Representative II- Arlington Heights, IL

Edward Elmhurst Health; Arlington Heights, Northern (IL, KY); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Time Off

Free Parking

Job summary

Edward Elmhurst Health in Arlington Heights, IL seeks a Patient Access Representative II for full-time hours, primarily Monday–Friday 9:00 am–5:30 pm with occasional Saturday morning coverage. You will register patients, schedule appointments, and verify insurance to support a smooth patient experience.

Responsibilities include data entry into the EHR, assisting with complex registrations, and providing clear information on financial responsibilities and payment options.

Qualifications

• Associates degree in health administration preferred.
• Previous experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients during the registration process.
• Enter patient demographics and insurance information into the hospital's EHR.
• Schedule patient appointments and coordinate with departments.
• Verify insurance coverage and eligibility.
• Explain registrations and scheduling processes to patients.

Skills

Patient access

Healthcare administration

Customer service

Insurance verification

Scheduling patients

Education

Associates Degree in Health Administration

Job description

## Patient Access Representative II- Arlington Heights, ILApply: NCO 3040 Salt Creek Ln Arlington Heights: Full time: Posted Yesterday: R47387**Hourly Pay Range:**$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Sign on bonus: N/A* Position: Patient Access Representative II* Location: Arlington Heights, IL* Full Time/Part Time: Full-Time* Hours: Monday-Friday: 9:00 am - 5:30 pm* Required Travel: No* One Saturday every six weeks: 9:00 am -1:00 pm **A Brief Overview:** The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. **What you will do:*** Greet and assist patients in a courteous and professional manner during the registration process.* Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.* Assist with more complex registration scenarios and problem-solving* Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.* Handle scheduling for specialized services and follow-up appointments.* Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.* Collaborate with insurance providers and billing teams to address insurance-related issues.* Assist with resolving complex insurance verification cases.* Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.* Ensure clear and effective communication with patients to address their questions and concerns.* Handle patient concerns and escalations, resolving issues effectively.* Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.* Help patients feel comfortable and informed during the registration and scheduling process.* Assist in identifying process improvements to enhance patient experience.**What you will need:*** Associates Degree Health Administration Preferred* Previous experience in patient access, healthcare administration, or a related field is required.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities