Patient Access Representative II

SSM Health; Centralia (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

SSM Health St. Mary’s Hospital - Centralia is hiring for a Full Time Patient Access Representative. The role covers variable hours between 5:30am and 11:00pm, including rotating weekends and holidays, at the Centralia, IL location.

Responsibilities include scheduling procedures, gathering demographics and insurance details, and coordinating with clinical staff to expedite admissions. A strong emphasis on communication and teamwork is essential.

Qualifications

• 1+ years of Patient Access experience required.
• Experience with EHR systems and healthcare customer service.
• Strong communication and teamwork skills.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures and coordinates appointments.
• Assists with insurance pre-certification/authorization.
• Provides counseling on pre-service requirements and instructions.
• Performs clerical and reception duties for patient registration.
• Identifies process improvement opportunities and participates in plans.
• Performs other duties as assigned.

Skills

Patient Access experience

EHR experience

Healthcare experience

Customer service experience

Education

High School diploma/GED or 10 years of work experience

Job description

It’s more than a career, it’s a calling.

IL-SSM Health St. Mary’s Hospital - Centralia

Worker Type:

Regular

Job Highlights:

Full Time Patient Access Representative

Schedule : Full time position, Variable hours between 5:30am and 11:00pm to include rotating weekends and holidays.

Location : SSM Health St. Mary’s Hospital - Centralia, IL

Qualifications : 1+ years of Patient Access experience required, EHR, Healthcare, and Customer Service experience

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.
If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Pay Range:

$18.00 - $25.85

Pay Rate Type:

Hourly

SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8701260033 PAS - St. Mary’s Centralia

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.