Patient Access Representative II

3M HEALTHCARE; Missouri; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid parental leave

DailyPay access to earned pay

Tuition coverage: FlexPath Funded

Job summary

SSM Health is seeking a patient services coordinator to accurately schedule prescribed procedures, gather demographic, insurance and clinical information, and coordinate with patients, participants and staff.

The role involves data entry, resolving scheduling issues, assisting with pre-certification, counseling patients, and performing clerical duties in a healthcare setting.

Qualifications

• High School diploma/GED or 10 years of work experience.
• One year of experience in a related role is preferred.

Responsibilities

• Gather information from patient and enter into appropriate database.
• Schedule patient procedures in a manner that efficiently utilizes the patient’s time and resources.
• Coordinate and communicate schedules and assist with insurance pre-certification/authorization.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.
• Perform clerical and reception duties associated with patient registration.
• Identify process improvement opportunities and participate in improvement plans.

Skills

Scheduling

Data entry

Customer service

Communication

Education

High School diploma/GED

Job description

Its more than a career, it's a calling.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Primary Responsibilities

• Gather information from patient and enter into appropriate database.
• Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre‑certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre‑service requirements and instructions.
• Perform clerical and reception duties associated with patient registration.
• Identify process improvement opportunities and participate in improvement plans.
• Work on special projects as needed.
• May review the work of others.
• Perform other duties as assigned.

Required Education

High School diploma/GED or 10 years of work experience.

Required Experience

One year of experience.

Physical Requirements

Frequent lifting/carrying and pushing/pulling objects weighing 0‑25 lbs; frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements; frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors; frequent use of hearing and speech to share information through oral communication; ability to hear alarms, malfunctioning machinery, etc.; frequent keyboard use/data entry; occasional bending, stooping, kneeling, squatting, twisting and gripping; occasional lifting/carrying and pushing/pulling objects weighing 25‑50 lbs; rare climbing.

Professional License/Certifications Required

None.

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid parental leave: one week of paid parental leave for newborns or newly adopted children (pro‑rated based on FTE). Flexible payment options: voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront tuition coverage through FlexPath Funded for eligible team members.

EEO Statement

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.