Patient Access Representative I

SSM Health; Madison (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options

Upfront Tuition Coverage

Job summary

SSM Health St. Mary’s Hospital - Madison in Wisconsin is seeking a Regular night shift Patient Access/Registration Clerk. You will greet patients, collect demographics and insurance information, and schedule prescribed procedures with accuracy and efficiency.

Ideal candidates have 1+ year in patient registration, experience with EHR, and strong customer service skills. The role features on-site work, weekend and holiday rotation, and opportunities for growth within a large health system.

Qualifications

• Experience with EHR and patient registration required.
• Proficient computer skills and excellent customer service.
• 1+ year in patient registration is required.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures in a manner that uses time and resources efficiently.
• Assists with coordination of insurance pre-certification/authorization.
• Provides counseling to patient regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

Skills

EHR experience

Patient registration experience

Customer service

Proficient computer skills

Education

High School diploma/GED or 10 years of work experience

Job description

It’s more than a career, it’s a calling.

WI-SSM Health St. Mary’s Hospital - Madison

Worker Type:

Regular

Job Highlights:

Schedule

7pm-7am, one weekend per month and holiday rotation and on call rotation

Location

SSM Health St. Mary’s Hospital - Madison, WI

Qualifications

Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills. 1+ years in patient registration is required.

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.
If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits

• Career development opportunities within a large, integrated health system

• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8701300033 PAS - St. Mary’s Madison

Work Shift:

Night Shift (United States of America)

Scheduled Weekly Hours:

36

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage :we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law.