Patient Access Representative I

SSM Health; City of Mount Vernon (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career development opportunities

Supportive leadership

Job summary

SSM Health Good Samaritan Hospital in Mount Vernon, IL is seeking a Full Time Patient Access Representative to greet patients, verify demographics and insurance, and schedule procedures with accuracy and courtesy.

This high-energy role requires solid customer service skills, experience with EHR and patient registration preferred, proficient computer skills, and a high school diploma or GED or 10 years of work experience.

Qualifications

• Experience with EHR and patient registration preferred
• Proficient computer skills
• Excellent customer service skills

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Skills

EHR experience

Patient registration

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Full Time Patient Access Representative - SSM Health Good Samaritan Hospital

Schedule: Variable shifts between 5am and 12:30am, to include every other weekend and holiday rotation.

Location: SSM Health Good Samaritan Hospital - Mount Vernon, IL

Qualifications: Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Pay Range:

$18.00 - $24.62

Pay Rate Type:

Hourly

SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department: 8701150033 PAS - Good Sam

Work Shift: Variable Shift (United States of America)

Scheduled Weekly Hours: 40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.