Patient Access Representative I, .5 FTE, 3rd shift

Children's Hospital and Health System; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Children's Wisconsin is seeking a patient registration specialist who welcomes families, registers patients, and verifies insurance to keep the revenue cycle flowing smoothly. The role emphasizes accurate data entry, strong customer service, and collaboration with care teams.

This position requires a High School diploma or GED, at least 1 year of customer service experience, and familiarity with Epic systems. Weekend/holiday hours may apply; hours are 11pm–7am.

Qualifications

• High School graduate or GED required.
• 1+ years of experience in customer service.
• Epic experience preferred.
• Prior experience in a healthcare setting preferred.

Responsibilities

• Greet and assist patient families to register and verify insurance.
• Register patients per department guidelines and ensure accurate data.
• Assist with self-check in via kiosks and concierge module.
• Communicate with patients, families, and staff to maintain smooth access to care.
• Collect co-pays and outstanding balances per policy.
• Follow infection prevention protocols and wear required PPE.
• Support clinic flow and monitor waiting room status.

Skills

Customer service

Data entry

PC skills

Analytical skills

Organizational skills

Teamwork

Attention to detail

Weekend/holiday flexibility

Education

High School diploma or GED

Tools

Epic software

Job description

At Children's Wisconsin, we believe kids deserve the best.

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

Essential Functions

• Communicates timely with patients, families, and staff to ensure seamless access throughout the delivery of care.
• Actively greets patient families, engaging them before they engage us to ensure a positive first contact to begin their experience with Children’s.
• Supports clinic flow, monitoring patient location, communicating waiting room placement and wait time while communicating the patient's needs to care providers through appropriate channels to maintain optimal clinic operations.
• Engage with Interpreter services when indicated in the Electronic Medical Record or at patient family request.
• Enters all registration information (demographic and insurance) accurately and completely. Scans registration documents as needed into the system, obtains patient/family signatures and collects co-pays/ outstanding balances from patient, parent, or guardian in accordance to CHHS guidelines.
• Facilitates self-check in process through Welcome Kiosks and concierge module.
• Positively identify patients and actively engage with families utilizing self-service options.
• Follows proper infection prevention protocols and check for isolation and infection prevention alerts and notifications.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required

Experience

• 1+ years of experience in customer service Required
• Epic experience Preferred
• Prior experience in a healthcare setting Preferred

Knowledge, Skills and Abilities

• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
• Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
• Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
• Proficient data entry skills with accuracy and speed
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise. Hours are 11pm - 7am.

Schedule

• Week 1: Tuesday, Friday
• Week 2: Sunday, Tuesday, Thursday

Children's Wisconsin is an equal opportunity / affirmative action employer.

We are committed to creating a diverse and inclusive environment for all employees.

We treat everyone with dignity, respect, and fairness.

We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.