Scheduling Access Representative I

Children's Wisconsin; West Allis (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's Wisconsin is seeking an Access Specialist to join the CMG Contact Center, welcoming families and scheduling appointments across the clinic network using EPIC and related tools.

You will register patients, handle information securely under HIPAA, and collaborate with clinic leadership to maintain efficient access services, requiring a high school diploma and less than one year in healthcare or call-center settings.

Qualifications

• High School diploma or GED/HSED required.
• Experience in healthcare or call-center settings preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provides exceptional patient experience by assisting patients, parents, providers and other staff.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling and related tasks.
• Supports registration of patients with MyChart and access.
• Maintains HIPAA compliance and proper release of information processes.
• Enters all registration information accurately and completely.
• Maintains proficiency with EPIC and related applications.
• Adheres to organizational ethics and policies in daily duties.

Skills

Excellent interpersonal skills

Good concentration skills

Flexibility

Ability to work independently

Education

High School diploma or GED/HSED

Tools

EPIC scheduling

Job description

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

Job Summary

This role is an active member of the access team and works to welcome patient families to Children's Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Essential Functions

• Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review.
• Support registration of patients and/or legal guardians with a MyChart account and access.
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children's Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required

Experience

• less than 1 year related work experience in a healthcare setting Preferred
• Related work experience within a contact/call center setting Preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures.
• Requires the ability to sit for extended period of time while performing duties.
• May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children's Medical Group float policy.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.